Shipping Information

We typically ship Internet orders via UPS Ground, and shipping and handling costs are determined by product weight and quantity. Heavy and bulky items require special attention and must be shipped separately.

Shipments to P.O. boxes and to Hawaii and Alaska may incur additional charges. There may also be additional charges if you request a special shipping method.

Options such as overnight delivery, orders shipping outside the continental U.S., and delivery on a non-business weekday need to be handled by our Customer Service Department.

Please contact Customer Service within 1-hour after placing your order if you need to expedite, change or cancel your order.

Customer Service can be reached Monday – Friday 8:30 AM – 4:00PM Pacific Time by calling (800) 755-2488 ext. 224, faxing (626) 270-4074, or emailing Sales@ChuteDr.com.

In-stock Items

We are usually able to ship in-stock orders the same day for orders received by 2:30PM Pacific Time business days. For orders placed after 2:30PM PT, or on weekends or holidays, we ship the next business day if possible.

Back-Ordered Items

If your order includes a back-ordered item, your order will be shipped once all items are in stock unless you request that in-stock items be shipped first (additional charges may apply). Please call our Customer Service Department at (800) 755-2488 ext. 233 for details.

Special Orders and Non-Stock Items

All special order and non-stock product orders are shipped separately. This is explained at the time of order placement. We reserve the right to determine method of shipment.

Order Pick Up

You may arrange to pick up your order at our office instead of having it shipped by calling (800) 755-2488 ext. 227. Please see our complete Terms & Conditions for additional information.