Privacy And Security

We Are Committed to Your Right to Privacy.

The Company respects your right to privacy, and we developed this Privacy Statement to inform you about our practices.

Privacy is a concern to most Internet users. The Company is acutely aware of and sensitive to, the privacy concerns of our customers. If you register to use the site or make a purchase, you are asked to provide certain information. We ask for this information solely for the purpose of providing the products and services offered, and authenticating your identity when you log in. Be assured that we do not sell information about our customers or site visitors to third parties.

Privacy Policy Enforcement

If you feel that The Company is violating this privacy policy, please contact Customer Service at 800-755-CHUTE.

Traffic Data

We collect site usage data such as referring URL, browser and platform, time of visit, pages visited and searches performed. These statistics are used to help us improve the performance of our website and better serve our customers. We analyze this data to establish trends and help us improve your online experience.

Aggregated traffic data may be shared with potential advertisers, research firms, and business partners for demographic purposes. When used in this aggregated form no one can identify or contact you.

Use of Email Addresses

Any e-mail sent by The Company will contain unsubscribe information so that you may opt-out of future emails at any time. Emails that confirm business transactions will always be sent to you. The Company complies with the requirements of the CAN-SPAM legislation.

Use of Cookies

A "cookie" is a piece of information that our website sends to your browser, which then stores this information on your system. A cookie allows our website to "remember" information about your preferences either until you exit your current browser window (if the cookie is temporary) or until you disable or delete the cookie. Most users enjoy the convenience and personalization of their Web browsing that cookies provide them.

You should be aware that cookies contain no more information than you volunteer, and they are not able to "invade" your hard drive and return to the sender with personal or other information from your computer. If you choose not to accept cookies, you will still be able to use our website.

Sending You Responses and Updates

We generally respond to any e-mail questions, requests for service or information, and other inquiries we receive. We may also retain this correspondence to improve our products, services, and website. Frequently we retain contact information so that we can send individuals updates or other important information about our services and products.


From time-to-time, we may request information via surveys. Participation in these surveys is completely voluntary and you always have a choice whether or not to disclose this information. Survey information may be used to monitor or improve this website, and to improve our customer service and product offerings.

Children’s Online Policy

The Chute Doctor is committed to preserving online privacy for all of its website visitors, including children. is a general audience site, and we do not knowingly collect information about children or sell products to children. Consistent with the Children's Online Privacy Protection Act, we will not knowingly collect any information from or sell products to children under the age of 13. If you are under the age of 13, you must ask your parent or guardian to assist you in using

Security Policy

The Chute Doctor knows that our online customers are concerned about data security and privacy and we take these concerns very seriously. That’s why we employ reasonable measures to protect your Personal Information. To find out more about how we use and manage your Personal Information, please see our Privacy Policy.

One of the ways that we protect your Personal Information is by accepting orders only from browsers that communicate through Secure Socket Layer (SSL) encryption technology. When we ask you for a credit card number, the information will be SSL encrypted. Personal Information is stored in a secure environment protected by a combination of physical and technical measures. The information may be kept in separate locations or it may be aggregated into reports, lists, or databanks. There is no general public access to this information. In some cases, the Personal Information may be encrypted before you conduct your transaction, using appropriate secure technology. If you send us correspondence such as email or postal mail or contact us by phone, we may collect such information in a file specific to you. These files will also be stored in secure locations.

Always keep in mind, however, that the Internet is not a secure system and you should always be cautious about the information you disclose while you are online. Although we take steps to protect your Personal Information against loss, misuse, and alteration, we cannot absolutely guarantee the security of your Personal Information provided over the Internet and we will not be responsible for loss, misuse, or alteration of the Personal Information. As such, we also give you the choice of making a purchase by phone rather than online. If you would prefer to use this method, simply call us toll-free at 1-800-755-2488.

Similarly, while we continually strive to evaluate and implement enhancements in security technology, it is important for you to take steps to reduce the potential for fraud, misuse, or unauthorized access to your Personal Information. This includes such things as choosing a hard-to-decipher, random password, keeping your password private, using up to date anti-virus software and spyware blockers, avoiding public or shared computers, and keeping abreast of the latest scams. If you ever feel that your account or Personal Information has been compromised, please call us toll-free immediately at 1-800-755-2488.

Under the Fair Credit Billing Act, all major credit card companies protect cardholders against fraud, subject to a $50.00 deductible. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.